Brilliant Client Feedback

Ian Marsh Photo

PEME recently conducted a continuous improvement project for one of our asset care partners that not only delivered real engineering benefits but also generated some very complimentary feedback about the planning, safety performance and cleanliness of our work areas from their Managing Director.

We completed a data acquisition project on two production lines for a food manufacturing client. The primary purpose of the Project  was to install equipment that would provide our client with valuable management data and allow them to gain efficiencies on their production lines.

During production start-up, following the work, our client was subjected to an unannounced supplier audit from their supermarket customer. The work areas in which we had been working were found to be spotless by the audit team to the delight of our client.  The project was managed by PEME Operations Manager, Ian Marsh (pictured), with the on-site electrical team being supervised by Chris Rojek.

Supplier audits are a typical feature of the food production sector with most supermarkets having an ongoing programme of site visits, audits and product surveillance to ensure their standards are being maintained. All non-conformance’s are followed up with the supplier and if significant failings are detected at a supplying site, production is immediately suspended until the issue is resolved.

PEME received the following feedback from the Managing Director – “I am writing to thank you and your team for their support during the recent planned engineering shut-down.  We appreciate the planning and support that went into a successful project with no injuries and all work completed on time. On our start-up, on Monday, we had an unannounced supplier audit by an important and challenging customer for us!  This went well and is a testament to the joint efforts of my team and your business, for leaving the site in a great working order on Sunday. Please pass our thanks to all involved within your team.”